Extension of the application of the Joint Committee Guidelines on complaints-handling to the new institutions under PSD2 and MCD

  • Status:

The proposal, which does not envisage any changes to the substance of the existing Guidelines, will ensure that an identical set of requirements for complaints-handling continues to apply to all financial institutions across the banking, investment and insurance sectors. The extension of the scope will provide consumers with the same level of protection, irrespective of which regulated product or service they are purchasing and which regulated institution they are purchasing it from.

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Consultation on the extension of the application of the Joint Committee Guidelines on complaints-handling to the new institutions under PSD2 and MCD

  • Status: Closed
  • Deadline: 27 MAY 2018
Documents
Consultation Paper on the application of the Joint Committee Guidelines on complaints-handling to the new institutions under MCD and PSD2 (EBA-CP-2018-02)

(381.07 KB - PDF) Last update 27 March 2018

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