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The European Banking Authority (EBA) published today final Guidelines that extend the existing Joint Committee Guidelines on complaints handling (JC Guidelines) to credit servicers under the new Credit Servicers Directive. When handling complaints from borrowers, credit services are required to apply the same effective and transparent procedures that have been applied for more than a decade to other firms in the banking, insurances and securities sectors.

The European Banking Authority (EBA) today published a Report on structured deposits in the European Union (EU), under the Markets for Financial Instruments Regulation (MiFIR) to monitor this particular market segment. The Report finds that in more than half of the 27 national markets in the EU, structured deposits do not exist, and that the EU market remains very small at an aggregate level, with only €16.7 billion of structured deposits sold between 1 January and 30 September 2023 – the reference period of the Report -, and 95% of which was concentrated in only 4 EU Member States.

The three European Supervisory Authorities (EBA, EIOPA and ESMA - ESAs) published today a joint report following their workshop on the use of behavioural insights by supervisory authorities in their day-to-day oversight and policy work.