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    The EBA is an independent EU Authority.  We play a key role in safeguarding the integrity and robustness of the EU banking sector to support financial stability in the EU.

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    To contribute to the stability and effectiveness of the European financial system, the EBA develops harmonised rules for financial institutions, promotes convergence of supervisory practices, monitors, and advises on the impact of financial innovation and the transition to sustainable finance.

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    Risk and data analysis

    To ensure the orderly functioning and stability of the financial system in the European Union, we monitor and analyse risks and vulnerabilities relevant for the regulation of banks and investment firms. We also facilitate information sharing among authorities and institutions through supervisory reporting and data disclosure.

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      • European Data Access Portal (EDAP)
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    Publications and media

    Communicating to all our audiences in the most effective way and using the most appropriate channels is crucial for us. Through our publications, announcements, and participation in external events, we are committed to reaching out to all our stakeholders to report about our policies, activities, and initiatives.

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Publications

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    • Publications
    • Press releases
    • Speeches
    • Interviews
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    • Regulatory Technical Standards
    • Implementing Technical Standards
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9 July 2019

Final Report on cross-border supervision of retail financial services.pdf

Joint Committee Report on cross-border supervision of financial services
Download document View press release
9 July 2019

FR - JC 2014 43 - Joint Committee - complaints-handling guidelines.pdf

EBA and ESMA joint guidelines on complaints-handling procedures for banks and securities firms, establishing consistent standards under MiFID, CRD, and other EU financial regulations.
Download document
9 July 2019

ES - JC 2014 43 - Joint Committee - complaints-handling guidelines.pdf

EBA and ESMA joint guidelines establishing standardized complaints-handling procedures for banks and securities firms under EU regulations, including MiFID, DRC, and DSP frameworks (2014).
Download document
9 July 2019

NL - JC 2014 43 - Joint Committee - complaints-handling guidelines.pdf

EBA and ESMA joint guidelines on complaints-handling for banks and securities firms, establishing consistent procedures under MiFID, PSD, and EU regulatory frameworks to improve consumer protection and dispute resolution.
Download document
9 July 2019

BG - JC 2014 43 - Joint Committee - complaints-handling guidelines.pdf

EBA and ESMA joint guidelines outlining complaint-handling procedures for banks and securities firms under EU frameworks like MiFID and CRD, establishing consistent standards for consumer protection and dispute resolution.
Download document
9 July 2019

SV - JC 2014 43 - Joint Committee - complaints-handling guidelines.pdf

EBA and ESMA joint guidelines establishing standardized complaints-handling procedures for banks and securities firms under MiFID, CRD, and other EU financial regulations, published in 2014.
Download document
9 July 2019

LV - JC 2014 43 - Joint Committee - complaints-handling guidelines.pdf

EBA, ESMA, and EIOPA joint guidelines on complaints-handling procedures for banks and securities sectors under EU frameworks, establishing consistent standards for consumer protection and dispute resolution.
Download document
9 July 2019

SK - JC 2014 43 - Joint Committee - complaints-handling guidelines.pdf

EBA and ESMA joint guidelines on complaints-handling for banks and securities sectors, establishing consistent procedures under MiFID, CRD, and other EU financial regulations.
Download document
9 July 2019

FI - JC 2014 43 - Joint Committee - complaints-handling guidelines.pdf

EBA, ESMA, and EIOPA joint guidelines on complaints-handling for banks and investment firms under MiFID, UCITS, AIFMD, PSD, and EMD frameworks – establishing consistent procedures for consumer protection and dispute resolution.
Download document
9 July 2019

LT - JC 2014 43 - Joint Committee - complaints-handling guidelines.pdf

EBA, ESMA, and EIOPA Joint Committee guidelines on complaints-handling procedures for banks and securities sectors under EU frameworks, establishing consistent standards for consumer dispute resolution across financial services.
Download document
9 July 2019

ET - JC 2014 43 - Joint Committee - complaints-handling guidelines.pdf

EBA and ESMA joint guidelines on complaints-handling procedures for banks and securities markets under EU frameworks like CRD, MiFID, and PSD, establishing consistent standards for consumer protection and dispute resolution.
Download document
9 July 2019

SL - JC 2014 43 - Joint Committee - complaints-handling guidelines.pdf

EBA and ESMA joint guidelines on complaints-handling for banking and securities sectors, establishing consistent procedures under MiFID, CRD, and other EU financial regulations to improve consumer protection and dispute resolution.
Download document
9 July 2019

DA - JC 2014 43 - Joint Committee - complaints-handling guidelines.pdf

EBA and ESMA joint guidelines on complaints-handling procedures for banks and securities firms, establishing consistent standards under MiFID, PSD, and CRD frameworks to improve consumer protection and dispute resolution.
Download document
9 July 2019

EL - JC 2014 43 - Joint Committee - complaints-handling guidelines.pdf

EBA, ESMA, and EIOPA joint guidelines establishing standardized complaints-handling procedures for banks and securities firms under MiFID, CRD, and other EU financial regulations.
Download document
9 July 2019

DE - JC 2014 43 - Joint Committee - complaints-handling guidelines.pdf

EBA and ESMA joint guidelines on complaints-handling for banks and securities firms – establishing harmonized procedures, consumer protection standards, and supervisory convergence under MiFID, CRD, PSD, and other EU financial regulations.
Download document

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EUROPEAN BANKING AUTHORITY

Our mission is to contribute to the stability and effectiveness of the European financial system through simple, consistent, transparent, fair regulation and supervision that benefits all EU citizens.


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