In each EU Member State, there are national authorities competent for the protection of consumers' rights when dealing with credit or financial institutions. The table below provides a list of countries and their respective competent authorities, with a link to the respective websites where consumers may find useful information.

CountryNational competent authorities
AustriaFinancial Market Authority
Federal Ministry of Labour, Social Affairs and Consumer Protection
BelgiumThe Financial Services and Markets Authority
National Bank of Belgium
Ministry of Economy
Ombudsfin
Ombudsman des assurances
BulgariaCommission for Consumer Protection
Conciliation Commission on Dispute Payments
Bulgarian National bank
Financial Supervision Commission
CroatiaCroatian National Bank
Croatian Financial Services Supervisory Agency
CyprusCentral bank of Cyprus
The competition and consumer protection service of the ministry of commerce, Industry and tourism of the republic of Cyprus
Czech RepublicThe Czech National Bank
The Czech Trade Inspection Authority
DenmarkFinanstilsynet
The Danish Complaint Board of Banking Services
EstoniaThe Estonian Financial Supervision Authority (EFSA)
C
onsumer Protection Board
FinlandFinancial Supervisory Authority
The Finnish Competition and Consumer Authority
Regional State Administrative Agency
The Finnish Financial Ombudsman's Bureau
Consumer Disputes Board
Consumer Advisors
FranceAutorité de Contrôle Prudentiel et de Résolution (ACPR)
Banque de France
Registre unique des intermédiaires en assurance, banque et finance (ORIAS)
Direction générale de la concurrence, de la consommation et de la répression des fraudes (DGCCRF)
 
GermanyFederal Financial Supervisory Authority (BaFin)
Federal Ministry of Finance (BMF)
Federal Ministry of Justice and Consumer Protection (BMJV)
Federal Ministry of Economics and Technology (BMWi)
GreeceGeneral Secretariat of Consumer Affairs
The Bank of Greece
HungaryMagyar Nemzeti Bank (Central Bank of Hungary)
IcelandThe Financial Supervisory Authority
The Consumer Agency
IrelandCentral Bank of Ireland
ItalyBank of Italy
Italian Competition Authority
LatviaConsumer Rights Protection Centre
Ombudsman of the Association of Latvian Commercial Banks
Financial and Capital Market Commission
LithuaniaState Consumer Rights Protection Authority
Bank of Lithuania
LuxemburgCommission de surveillance du secteur financier
Commissariat aux Assurances
Ministry of Economy
Ministry of Finance
Malta

Uffiċċju tal-Arbitru għas-Servizzi Finanzjarji 
Office of the Arbiter for Financial Services

NetherlandsAuthoriteit financiele markten
De Nederlandsche Bank
NorwayFinanstilsynet
Forbrukerombudet
PolandKomisja nadzoru finansowego
Urzad ochrony konkurencji i konsumentow
PortugalBanco de Portugal
RomaniaNational Authority for Consumer Protection
SlovakiaMinistry of Finance of the Slovak Republic
National Bank of Slovakia
Slovak Trade Inspection
SloveniaMinistry of Economic Development and Technology
Bank of Slovenia
SpainBank of Spain
SwedenFinansinspektionen
Konsumentverket
Allmanna reklamationsnamnden
United KingdomFinancial Conduct Authority
Money Advice Service