Response to consultation on Guidelines on complaints handling by credit servicers under CSD
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Consultation question: Is there a reason why the requirements on complaints handling for credit servicers under Directive (EU) 2021/2167 should differ from the ones in the existing JC Guidelines on complaints handling that are applicable to other financial institutions across the banking, Investment and insurance sectors?
The answer is "no", so that the consumer is treated equally irrespective of whether the credit rights have been assigned or not.