Joint Committee Consultation Paper - Consultation Paper on draft Guidelines for complaints-handling for the securities (ESMA) and banking (EBA) sectors (JC/CP/2013/03)
The European Securities and Markets Authority (ESMA) and the European Banking Authority (EBA) have jointly launched a consultation on guidelines for complaints handling in the securities and markets sectors. The proposed Guidelines will build on the existing guidelines on complaints handling by insurance undertakings published by the European Insurance and Occupational Pensions Authority (EIOPA) in June 2012. The consultation runs until 7 February 2014.