Response to consultation on the Guidelines on the conditions to be met to benefit from an exemption from contingency measures under Article 33(6) of Regulation (EU) 2018/389 (RTS on SCA & CSC)
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However, OBIE considers that the proposed metrics should also include a mechanism by which the actual functionality of an ASPSP’s direct interface can be measured. This could include requiring an ASPSP to provide a more explicit point of comparison between the availability and performance metrics of their dedicated interface versus those that apply to their private APIs and/or PSU direct channel. This could be required in more granular detail than is currently contemplated, and would serve to provide a clear indication as to whether the dedicated interface is actually usable and functioning in an acceptable manner.
These Guidelines will be complemented by a Checklist which allows ASPSPs and TPPs to self-attest that they are complying with the OBIE Guidelines. The Checklist will form part of the Open Banking Standard Implementation Requirements.
Question 1: Do you agree with the EBA’s assessments on KPIs and the calculation of uptime and downtime and the ASPSP submission of a plan to publishing statistics, the options that EBA considered and progressed or discarded, and the requirements proposed in Guideline 2 and 3? If not, please provide detail on other KPIs or calculation methods that you consider more suitable and your reasoning for doing so.
OBIE notes the additional clarity proposed by Guidelines 2 and 3. It is clear that the same level of service level objectives, targets, out-of-hours support, monitoring and contingency plans as the ASPSP has in place for its PSU interface must be adopted for its dedicated interface.However, OBIE considers that the proposed metrics should also include a mechanism by which the actual functionality of an ASPSP’s direct interface can be measured. This could include requiring an ASPSP to provide a more explicit point of comparison between the availability and performance metrics of their dedicated interface versus those that apply to their private APIs and/or PSU direct channel. This could be required in more granular detail than is currently contemplated, and would serve to provide a clear indication as to whether the dedicated interface is actually usable and functioning in an acceptable manner.
Question 4: Do you agree with the EBA’s assessments on obstacles, the options it considered and progressed or discarded, and the requirements proposed in Guideline 5? If not, please provide your reasoning.
OBIE welcomes the EBA’s comments on obstacles. As part of its role as a standards body responsible for developing API technical specifications, OBIE will be producing Customer Experience Guidelines which will provide examples of the ways in which unnecessary delay and friction can be reduced during the customer journey. This includes minimising the number of steps or screens, ensuring language is clear, consistent and concise, and adopting appropriate authentication journeys.These Guidelines will be complemented by a Checklist which allows ASPSPs and TPPs to self-attest that they are complying with the OBIE Guidelines. The Checklist will form part of the Open Banking Standard Implementation Requirements.