Consumer corner

National competent authorities for consumer protection

In each EU Member State, there are national authorities competent for the protection of consumers' rights when dealing with credit or financial institutions.

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Personal finance at the EU level

Understand your rights in personal finance and banking issues at the EU level.

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How to complain

As a consumer you have the right to complain against a credit or financial institution in case you are not satisfied with the products or services provided.

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Warnings

The EBA is closely monitoring existing and new financial activities and may issue warnings in case of potential harm to consumers.

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Financial education

Consumers have to face financial decisions on daily basis. The EBA takes a leading role in promoting transparency and fairness for consumer financial products, including by reviewing and coordinating financial literacy and education initiatives by the competent authorities.

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Product intervention powers

EBA can prohibit or restrict in the Union the marketing, distribution or sale of structured deposits under certain circumstances.

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